Refund policy

Mommapam products are made to order. Please review the product details, size chart, color, and shipping information before placing your order.

Returns and exchanges

We do not accept returns or exchanges for a change of mind, an incorrect size or color selected when ordering, or items you no longer want, except where required by applicable law.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, has a manufacturing or printing defect, or you received the wrong item, contact us at pammypooh1974@gmail.com within 30 days of delivery. Include your order number, a description of the issue, and clear photos of the item and the problem. Please contact us as soon as possible so we can review the issue with our printing partner.

After reviewing your claim, we will let you know whether a replacement or refund is available. You do not need to send the item back unless we specifically request it.

Return authorization

Do not send items to our printing partners or to the sender address on your package. Contact us first. If a return is needed and authorized, we will provide the correct return address, instructions, and any applicable shipping-cost information. We do not automatically provide prepaid return labels.

Refunds

If we approve a refund, it will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to process and post the refund. If more than 15 business days have passed since approval, contact us at pammypooh1974@gmail.com.

Your legal rights

This policy does not limit any consumer rights you have under applicable law. Where the law requires a return, cancellation, replacement, or refund, those rights apply.

Questions

For help with an order, contact pammypooh1974@gmail.com with your order number.